What we sell, and where it comes from

Everything we import is brand-new, bought from established retail in South Africa and brought into Zimbabwe. Nothing is used, refurbished or grey import. Prices are quoted in USD and include getting the item to you.

Delivery

Our stated window is 3-10 days from the moment payment is confirmed. Most orders arrive within this window. Some items ship from further away in South Africa, or wait on a supplier's own dispatch schedule, so occasionally a delivery runs a few days longer — we'll keep you updated at every step.

Bundles are gathered from several suppliers and only travel once every piece is in, so they can take longer than a single gift. We tell you where your order is at every stage — check any time with your reference on the track order page.

What delivery costs

One fee per order, never per item — a bundle of four gifts travels as one parcel and is charged once. You see it at checkout before you commit, and nothing further is ever owed on arrival.

Harare To your door	$7.00
Anywhere else in Zimbabwe Bulawayo, Gweru, Mutare, Masvingo and beyond	$10.00
Collect from the shop 1 Portal Road, Highlands, Harare — Shop 52	Free
Orders over $200 Measured on the goods, before delivery	Free

Outside Harare we deliver through the bus and courier services we already use for the trip up from South Africa. Allow an extra day or two beyond the Harare window.

Collecting? We message you the moment it lands in the shop. Bring your order reference or your receipt.

VIP members deliver free on every order, with no minimum.

Payment

Payment is by EcoCash, direct to us. We show you one code to dial, with the amount already in it, and your confirmation message will name MILLENNIAL ULTRA SOLUTIONS — that is the account GIFTY by The Order Shop trades through. Every direct payment is checked against our own statement by a person before an order is confirmed, so nothing ships on an unverified code.

We never see or store your wallet PIN. We do not ask for it, and nobody from GIFTY by The Order Shop will ever phone you to request one.

Sizes

Sizes shown are South African. Because an item cannot be exchanged once it has left South Africa, please choose carefully — if you are between sizes we suggest going up. Ask us on WhatsApp before ordering if you are unsure; we would far rather answer a question than send the wrong size.

Cancellations, faults and returns

You can cancel and be refunded in full at any point before we have bought your item — usually the first day or two. Message us with your reference.

If you cancel after we have already purchased the item on your behalf, a 10% handling fee is deducted from your refund to cover the sourcing and transaction costs we have already incurred. The remaining 90% is returned to you promptly.

If an item arrives faulty, damaged in transit, or is not what you ordered, tell us within 7 days of delivery with a photograph and we will repair, replace or refund it in full. That is our commitment regardless of what any supplier's own policy says.

We cannot accept a return simply because a size or colour was not what you hoped, once the item has crossed the border. This is the honest limit of a cross-border model and the reason we ask you to check sizes with us first.

Layby / pay over time

Where layby is offered, you pay a deposit to lock in today's price and settle the balance in instalments at your own pace. We hold the item until it is fully paid — which is why there is no interest, no credit check and no need for us to collect financial or identity documents from you. If you cancel a layby, the amount you have paid is returned to you less a 10% handling fee and any costs already incurred on your behalf.

Your information

We collect only what is needed to take payment and deliver your order: your name, phone number, email address and delivery address. We do not ask for your national ID, passport number, bank statements, employer details or any financial documents.

We use your details to fulfil your order and to contact you about it. We do not sell your information, and we do not share it with anyone beyond what is necessary to deliver your parcel and process your payment. You can ask us to show you what we hold, correct it, or delete it — message us and we will act on it. The full detail is in our privacy policy.

Cookies

Two different things, and you get a say in one of them.

The cookie the shop needs. One cookie remembers what is in your cart, keeps you signed in, and carries the security token that stops somebody submitting a form on your behalf. It is set on our own site, it does not follow you anywhere else, and the shop cannot work without it. There is no way to switch it off and still buy something.

The cookie for advertising, which is your choice. If you accept, we set one more so we can tell which advert brought you here. That is the whole purpose — it tells us an advert was worth paying for. If you decline, it is never set, and everything on the site works exactly the same. You can change your mind at any time from the link at the bottom of any page.

When you place an order, we record what you chose alongside it. If you declined, we do not report that sale to any advertising platform either — declining stops all of it, not just the part you can see.

Where we do report a sale, your email address and phone number are scrambled into an unreadable fingerprint first. The advertising platform can match it against someone who clicked an advert; it never receives your actual email address, phone number or address.

Pricing

Prices move with the exchange rate and with what our suppliers charge. The price shown when you check out is the price you pay — we will never come back and ask for more after you have ordered. If a price changes before you have paid, you will see the new one.

Talk to us

The fastest way to reach a person is WhatsApp on +263783360202, Mon-Sat, 8am-6pm.

You are also welcome to visit us at 1 Portal Road, Highlands, Harare — Shop 52.